Help and documentation

Practical guides for setup, order review and customer risk checks.

Shopify setup and review

Activate the app, choose an automation mode, review holds, trust customers and import history.

Learn what higher scores mean, how limited history is handled and how to correct an outcome.

Authenticate server requests, check customer risk and handle responses using the current API fields.

Understand shared reputation data, request access or deletion and get help with corrections.

Still need help? Contact support. Include your platform and store domain, without customer personal data or credentials.